Our Work Force Management team has deep expertise in planning and supporting operations for optimized results. Predictable staffing requirements for your project based on forecast volumes and the agent learning curve.We support 90% of client projects with internal MIS to achieve or exceed SLAs.
Standardized approach to resource planning Predictable staffing requirements for your project based on the forecast volumes and agent learning curve Savings on operating costs by implementing strong reporting and tracking.
The objective of Infiniti Information Security and Compliance policy is to protect the information assets of our clients from all threats.We incorporate the guidelines as defined by various government and industry regulatory authorities, including: Compliance for Third Party Billing Companies (from the Department of Health and Human Services) SSAE-18 (formerly SAS 70) Type II Certification and all HIPAA & HITECH regulations Center for Medicare and Medicaid Services (CMS) Specialty organizations such as AAPC Applicable Federal and State regulations ISO 9001:2015 certification for the Quality Management System Infiniti is ISO 27001:2013 certified for its Information Security Management processes.
We define Quality as meeting and exceeding customer expectations consistently through our “right the first time” approach Infiniti follows a world class Quality Assurance Plan that rates quality across each and every process step in actionable and measurable parameters We work across the value chain to boost operational efficiency, reduce costs and enhance customer experience
Improved capabilities and assets to boost revenue generation, customer experience and service optimization.Operational excellence by combining Technology expertise with a thorough understanding of our customers’ current and emerging needs; and a commitment to process and quality Business process efficiency in real time by responding to real time alerts Working across the value chain to boost operational efficiency, reduce costs and enhance customer experience
At Infiniti we “partner” with our clients and have helped them scale their businesses easily and cost effectively Our US based Client Service Executives – more than 20, all have experience working in RCM offices, insurance companies, physician practices, and hospitals We help our clients save anywhere from 30% to 60% or more of their fully-loaded costs
Coordination with the offshore delivery teams on behalf of our clients Constant performance monitoring to ensure SLA’s are met Monthly face to face meetings with clients to monitor performance and address any service level issues One single point of contact within the US management team for all project related functions
We take business continuity very seriously – seriously enough to ensure 100% uptime for all our clients. Multiple locations and a multiple country strategy allow Infiniti to manage projects in case of exigencies.
Thorough analysis of risks and business impact Strategies to mitigate risks Multiple locations to manage projects in case of exigencies Availability of critical Technology and applications across locations
Leverage the expertise of our project management office that is experienced in systematic implementations, right from the project’s inception to its eventual business-as-usual stage.The PMO team strives to standardize and benefit from repetition and scale when executing new projects.
Consistent transition methodology to enable repeatable success Project metrics aligned to customer KPIs Project transition governed by well established gate reviews at each phase of project life cycle A clear roadmap that can be easily followed for successful on-boarding Minimizing uncertainty and associated risks